At Xmas Gifts Hub, we want you to be completely satisfied with your Christmas shopping experience. While we carefully select our products and ensure they meet our quality standards, we understand that sometimes an item may not be quite right. Our returns policy is designed to be as magical and stress-free as your holiday celebrations.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. Please note that all returned items must be in their original condition – unused, unopened, and with all original tags and packaging intact.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Christmas Flowers & Greenery: Due to the perishable nature of floral arrangements and greenery
  • Christmas Lights: For safety reasons, once opened and used
  • Digital Wall Art Prints & Posters: Once downloaded or accessed
  • Personalized or custom-made items
  • Items marked as “Final Sale”

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Authorization: We will respond within 2 business days with a Return Authorization Number and instructions.
  3. Pack Your Item: Securely package the item in its original packaging including all accessories and documentation.
  4. Ship Your Return: Mail the package to our address (provided in your return authorization email). We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (credit card, PayPal, etc.)
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items

Exchange Process

For exchanges, follow the same return process above. Once we receive your returned item, we will ship your replacement product. If the exchange item is of higher value, you will be charged the difference. If it’s of lower value, we will refund the difference.

Return Shipping Address

Please wait for your Return Authorization email before shipping any items. Our returns address is:

Xmas Gifts Hub
Returns Department
3248 Columbia Road
LOUISVILLE, US 62858

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Xmas Gifts Hub Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please specify reason]

Preferred Solution: [Refund / Exchange for (specific product)]

Please send me the return authorization and instructions.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Important Note: International returns may be subject to customs fees and import taxes, which are non-refundable and the responsibility of the customer. Please check with your local customs office for more information.

If you have any questions about our returns policy, please don’t hesitate to contact us at [email protected]. We’re here to help make your Christmas shopping experience joyful and worry-free!