Welcome to Xmas Gifts Hub’s FAQ page! We’re dedicated to making your Christmas shopping experience magical and hassle-free. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer care team is always here to help!
Products & Orders
What types of Christmas products do you offer?
We offer a wide range of festive products to spread Christmas joy! Our collection includes Art Prints, Christmas Craft supplies, Christmas Flowers & Greenery, Christmas Lights, Christmas Trees & Greenery, Gifts & Lifestyle items, Tech gadgets, and Wall Art Prints & Posters. Whether you’re decorating your home or finding the perfect gift, we have something special for everyone.
How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method to complete your order.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after shipping
All orders are processed within 1-2 business days before shipping.
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after shipping
All orders are processed within 1-2 business days before shipping.
Where do you deliver?
We ship Christmas joy worldwide to most countries! Unfortunately, due to logistical constraints, we cannot deliver to some remote areas and parts of Asia. During checkout, you can enter your address to confirm we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority! If you’re not completely happy with your purchase, you can return it within 15 days of receipt for a full refund or exchange. The item must be in its original condition with all packaging intact.
How do I initiate a return or exchange?
Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide instructions for returning your item(s).
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience smooth and secure. All transactions are encrypted and processed with the highest security standards.
Is my payment information secure?
Absolutely! We use advanced encryption technology to protect your personal and payment information. Your transactions are safe with us, so you can focus on the joy of gifting and decorating.
Account & Technical Issues
Do I need to create an account to place an order?
While creating an account allows you to track orders and save your information for future purchases, you can also checkout as a guest without creating an account.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.
Contact Us
How can I contact customer service?
Our customer care team is always ready to assist you! Reach out to us at [email protected] for any questions, concerns, or delivery queries. We’re here to ensure your Christmas shopping is nothing short of magical!
From our home to yours, we wish you a festive season filled with love, laughter, and beautifully delivered Christmas joy!
– The Xmas Gifts Hub Team